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About Us

Glenelg

Glenelg Support was formed in 2002 and up until 2008 consisted of 1 Supported Living service. Our current Director, Robert Leung, took over the company in April 2008 and since then, the organisation has gone from strength to strength. We now provide person centred support for over 80 individuals with a Learning Disability, Physical Disability, Autism or Mental Health needs in over 40 services across the Merseyside and Lancashire areas. In that time, we have been accredited by the National Autistic Society and have achieved the Investors in People Gold Award. We work in close partnership with our sister company, Essandore Care, who provide residential accommodation for children with SENs in St Helens.

Essandore

Essandore Care Group is a person centred organisation and we are totally committed to delivering an individual needs solutions to all Children, Young People and Adults in our care. Our Mission is to provide all people with the best care possible, offering a homely environment that encourages fulfilment, empowerment and positive outcomes through the establishment of individualised support and person centred care plans. We believe in the rights of children, young people and adults with disabilities and that they should have the appropriate person centred care plans and support networks designed to enable them to achieve an exciting, rich and fulfilling life. This ensures that we are completely focused about the services, support and positive outcomes that each person requires.

What We Do

How We Do It

Our Journey

Glenelg Support was formed in 2002 and up until 2008 consisted of 1 Supported Living service. Our current Director, Robert Leung, took over the company in April 2008 and since then, the organisation has gone from strength to strength. We now provide person centred support for over 80 individuals with a Learning Disability, Physical Disability, Autism or Mental Health needs in over 40 services across the Merseyside and Lancashire areas. In that time, we have been accredited by the National Autistic Society and have achieved the Investors in People Gold Award. We work in close partnership with our sister company, Essandore Care, who provide residential accommodation for children with SENs in St Helens.

Staff Welfare

We value the welfare of all of our employees and strive to help them with a work / life balance. We have trained a large group of our frontline and Head Office managers in Mental Health First Aid and sign post any employees who may need help via our Mental Health policy. We are also signed up to a corporate membership with Lifestyle Liverpool which offers our employees a 20% discount on their memberships.

We have a 4 weekly draw where the winner receives vouchers. We have also disseminated the Blue Light Card scheme which offers our employees discounts at numerous online and high street outlets. We operate a staff referral scheme which offers lucrative financial reward for employees who recommend someone that we eventually employ.

Training and Development

Career Pathways

We offer career progression pathways to all our employees, with a significant proportion of staff in various roles being promoted internally; at present 100% of Senior Service Managers, 50% of Service Mangers and 60% of Team Leaders were promoted internally. As part of the pathways, we run a Team Leader assessment day at least once a year. This gives Support Workers who are interested in career progression the opportunity to attend an interview and practical tasks, such as group discussion and mock supervisions, which is facilitated by the Head Office team. Following this, candidates are offered individual feedback and advice on how to develop if it is needed.

Our Learning

Glenelg Support is passionate about learning and development, we offer high quality training for all our employees. Following a company induction session on day 1, mandatory and service specific training is delivered predominantly by the Head Office team who are highly skilled and experienced in their own field, with the use of an external training provider for any accredited courses. We also have qualified internal (CPI) MAPA trainers who deliver values-based training focusing on de-escalation techniques and disengagements. Our Training & Development Manager is a qualified teacher (PGCE) specialising in (SEND). Delivering our own inhouse training enables us to make it bespoke and tailor it specifically around the needs of our individuals.

Team Leaders are offered a 9-day Certificate in Leadership and Management training course which develops their management skills and helps to develop networks with their peers. All Team Leaders are also offered the opportunity to qualify and attend (MHFA) Mental Health First Aid training. A high percentage of our workforce have an NVQ / Diploma or equivalent Levels 2 through 5. All our staff are supported to complete the Care Certificate Workbook.

"I love the passion that I see on a daily basis. The individuals always come first, lives are changed and reputations become positive. Quietly behind the scenes staff are supported through difficult times in their lives. We laugh together and cry together."

Quote By Cath Morgan (Service Manager)

"I like the people I live with; it's very laid back and chilled. I like my freedom to choose what I do. The support workers are all person centred depending on what the service user requires. I am very happy because I have brilliant support workers who help me."

Quote By Nathan (Supported Individual)

"The hardest thing in the world is to have to put someone you love in care, to feel they will be looked after with the same love as their family gives them; amazing, kind, honest caring support workers, but also knowing the people who run the organisation are themselves truly blessed with the highest values. Glenelg in my mind is this."

Quote By Dawn Kay (Team Leader))

Discover our roles

Support Worker

As a Support Worker you will support adults with additional needs in their own home helping with daily tasks including personal care, food preparation, shopping, household tasks and administration of medication.

Team Leader

We are looking for people who align with our core values – integrity, empathy, respect, positivity, resilience and inclusion. As a Team Leader you will manage a team of Support Workers to deliver a high standard of care to people with additional needs in their own home.